Support & Customer Success

A real team, from first contact to rollout

Validate your idea on the web first, then decide how to deploy. Whenever a step needs a human, you can reach us directly.

Three ways to reach us directly

Email

richpeace@163.com

Requirements, quotes, contracts — attach images for faster handling

Phone

13085515980

Discuss needs and timelines directly; fastest response

WeChat

WeChat QR code

Scan to add; send images and files to discuss details

Self-serve first, then ask

Most answers already live in the resources below; if you can’t find yours, use a channel above and we’ll pick it up with full context.

FAQ

Registration review, activation, quotas, private deployment and data security — answered in one place.

Read the FAQ

Digital employees

Every digital employee’s role, go-to tools and best-fit stages, grouped by value chain and category.

Explore digital employees

Workflow templates

End-to-end templates from design intent to a production-ready tech pack, with each step’s inputs, outputs and gates.

View workflows

Plans & pricing

Licensing terms and intended users for Free / Pro / Enterprise / Education.

View pricing

Documentation

Quick start, the digital-employee overview, workflow templates and the plugin development guide — all self-serve.

Open documentation

Submit a ticket

Leave your contact details and a description; the ticket enters the support queue, is trackable and gets an email reply.

Fill in a ticket

What we promise

We state our current capabilities honestly — no exaggeration, no promises for features that aren’t live yet.

Sales & implementation

Requirements confirmation, sample trials, contracts and deployment are handled by a real team, not automated flows.

Data boundary

Patterns, processes and costs are core confidential assets; Enterprise supports private deployment (packaged runtime delivered, not source code), so data never leaves your factory.

Training & onboarding

Hands-on training for pattern makers, designers and OD technical centers, plus the Education plan as a talent pipeline for institutions.

Still have a specific question?

Bring your category, stage and current blocker — we’ll give you an actionable answer.